FAQ's

Shipping/Delivery

Shipping is available for all purchases made on the website. All Canadian purchases are priced based on items purchased. Please see our shipping page for more information. All international purchases have a flat shipping fee of $10. If you live in Kingston, free delivery is available for you at checkout. Please understand that we have no control on shipping times and can only offer tracking for an extra fee (available at checkout). Due to the pandemic Canada Post is still having difficulties with delivering packages quickly, please be patient. You can message us at any time if you have any questions!

Returns/Refunds

As a small business, we do not offer returns or refunds if the wrong size is ordered. However, if you realize you ordered the wrong size, send us a message as soon as possible and if the bandana isn't made yet I can change the size. Please understand that if you have already received the bandana and it is the wrong size, we aren't able to offer a return/refund. Refer to our sizing page to know how to measure your pup's neck to ensure the perfect fit! You can message us at any time if you have any questions!

Bandanas

Bandanas are each custom made based on the size that you order. Please understand that the pattern may differ due to the placement of the fabric making every bandana uniquely yours!

 

If you don't see the answer to your question here, feel free to contact us on the contact page!